are fully warranted to the original owner against defects in materials
and workmanship for the lifetime of the product. If a product ever fails
due to a manufacturing defect, even after extended use, we will repair
the product, without charge, or replace it, at our discretion. This warranty
does not cover damage caused by accident, improper care, negligence, normal
wear and tear, or the natural breakdown of colors and materials over extended
time and use. Damage not covered under warranty will be repaired for a
reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to the
All shipping to Warranty Department must be pre-paid and insured. Wolf-Atelier
cannot be liable for lost in-bound packages. German law requires that
products accepted for repair be clean. Charges will be assessed if cleaning
is necessary. This warranty gives you specific legal rights; you may have
other rights, which vary from state to state. This warranty policy supersedes
all previous warranty policies.
What does "lifetime"
Our products are covered under warranty, to the original owner, for the
lifetime of the product. Unfortunately, this does not mean your lifetime.
Your Wolf-Atelier plug or cover may not survive to the ripe old age of
Are rips and tears covered by warranty?
Rips, tears, burns and holes are not covered under the terms of our warranty
policy. We understand that even the best cared for cover or plug can meet
with an unforeseen or unexplained accident. If your product by Wolf-Atelier
becomes damaged, the Wolf-Atelier Warranty Department will repair it for
a reasonable charge.
Is normal wear and tear covered
We manufacture all of our products to meet our superior standards. However,
regardless of how carefully you use, or how well you care for your Wolf-Atelier
product, it will eventually begin to show age and wear. The Wolf-Atelier
warranty covers defects in workmanship and materials, regardless of the
age of the product, but it does not cover normal wear and tear.
Will my product by Wolf-Atelier
be repaired or replaced?
If your product by Wolf-Atelier fails due to a manufacturing or workmanship
defect, our first option will be to repair the item, free of charge. If
the product is not repairable, or if the cost of repairing the item exceeds
the cost of a new one, we will replace it.
How do I send my product by Wolf-Atelier
in for repair?
If you're having problems with your product by Wolf-Atelier, please send
it to us at the following address for inspection and repair:
Wolf-Atelier Warranty Department
We would prefer that you send the item using a shipping method that will
provide you with a tracking number, and require a signature upon delivery.
Please make sure that the shipping is prepaid and the package is insured
for full replacement value. Please enclose a short note that includes
your name, phone number, and include a street address or a place where
someone will be available to sign for a package, since we return items
by United Parcel Service. Please mark the areas in question on the product
with colored tape or masking tape, so we can find them easily, and make
sure that your note describes their location. Please send the product
in clean. Sending out a product for cleaning adds an unexpected delay
of two weeks or more. When returning your covering or plugs, please brush
off any dirt, and sponge clean, if needed. Covers and plugs not clean
enough to work on will be returned to you.
Our normal turnaround time is about four weeks, usually less. This includes
the shipping time by ground to you. If this turnaround time becomes a
problem for you, tell us. We can sometimes "rush" repairs through
for special situations. Just let us know.
Who pays for shipping?
As stated in our warranty policy, the customer pays the shipping charges
to send products to the Warranty Department. Wolf-Atelier will absorb
the return shipping charges. If you request that we return your product
by UPS Overnight or 2nd Day Air, the additional shipping charges will
be billed to you. Shipping charges for all non-warranty repairs are at
the owner's expense.
How long will my repair take?
Our typical turn around time is three to four weeks from the time we receive
your product until it is returned to you. In some cases we can get it
back to you sooner. In rare cases, it may take longer. During peak season
our turnaround time can stretch to six weeks. If your product needs to
be sent out to be cleaned, you may expect up to two additional weeks before
it will be returned to you.
What do repairs cost?
The cost of non-warranty repairs varies from one repair to another, depending
on the cost of the materials and length of time it takes for us to do
the repair. If you are concerned about the expense, you can ask us to
notify you of the repair costs. After your product is assessed, we will
send you a postcard with a final estimate, and request that you call us
to approve the charges. You may also give us a limit, i.e. "Please
notify me if the repair charges exceed $40."
Can my product repair be rushed?
In special cases, if you need your repair back before the normal expected
turnaround time, we can do a rush repair for you for no additional charge.
To request a rush, please send your product to us by way of Federal Express,
UPS 2nd Day Air, or some other speedy means. Please write RUSH in big
letters on the box. Include a note, asking us to do a rush repair, with
your name, address, and phone number. Please explain what the necessary
repairs are, and give us the date you need your product back. We will
do all we can to see that you have it back in time.